How To Pay Your Invoice

Wilmington, NC Phone: 910-791-8675 (Fax 910-791-8676)
Nashville, TN Phone: 615-777-9321

Invoices can be paid in US Funds by any of the following methods:

1. PREFERRED METHOD - CHECK BY FAX: fax a completed check
2. SCAN AND UPLOAD A CHECK: Scan a completed check and upload it here
3. CHECK BY PHONE: Call in your check information
4. COMPANY OR PERSONAL CHECK through postal mail
5. CERTIFIED CHECK on a US bank through postal mail
6. CREDIT CARD* BY FAX: Fax MC, Visa, Discover or Amex card number, expiration date, card code and person's name on card
7. CREDIT CARD* BY PHONE: Call in your MC, Visa, Discover or Amex information
8. CREDIT CARD* ONLINE with MC, Visa, Discover or Amex at http://www.ibest.net:80/
9. Paypal* using Paypal balance, credit card or check - send payment to sales@ibest.net
10. NEVER SEND CASH THROUGH THE MAIL
11. We do not accept money orders

*Fees apply as explained on the billing page

iBest.net, LLC Billing and Collection Policies  

For the convenience of our clients, all invoices and statements are delivered via email. Invoices are sent as they are generated. Once each month, statements are emailed to clients who have an outstanding balance. Invoices and statements are sent as PDF files and originate from sales@ibest.net. Please add this address to your email client acceptable address list.

Paper invoices and statements can be sent for a $10 fee per mailing. We would like to discourage traditional paper invoices and statements.

PREFERRED METHOD OF PAYMENT: Our preferred payment method is faxed or scanned check. Simply fax a completed check to us at 910-791-8676. You can also scan a completed check and email or upload it to us. We can deposit these exactly like a check and it eliminates mail time and checks lost or misplaced in the mail.

RECURRING AUTOMATIC PAYMENT: Once you have paid by check, you can send us an email with a new check number, date and amount, and we can recreate the draft so you do not have to send future checks to us unless you change banks or want to use a different account. WE WILL NEVER DRAFT YOUR ACCOUNT WITHOUT YOUR SPECIFIC APPROVAL. We can also setup credit cards and Paypal on recurring payments. The Credit Card and Paypal fees apply to each payment.

CREDIT CARDS AND PAYPAL: While we do accept credit cards online and Paypal payments sent to sales@ibest.net, we will charge a 5% accounting fee to handle such transactions. Credit card are expensive to accept and drive everyone's costs up. We would like to discourage their use. This does not apply to our online stores where credit cards are a necessary evil.

HOSTING FEES: Hosting fees are due in advance. Most clients elect annual hosting because we significantly discount annual payment of hosting. Hosting fees are due by the anniversary date listed on your invoice. Hosting accounts not paid by this date will be interrupted.

DOMAIN FEES: iBest.net, LLC purchases domains on your behalf and we will invoice you for this service. Domain invoices are due on receipt. Domain fees not paid within 10 days will result in DNS service (domain service) being interrupted, which means your website and email will not work.

WEB DEVELOPMENT FEES: iBest.net, LLC requires a down payment for website construction for new clients and may charge a fee for existing clients depending on payment history. The balance will be due and payable before the website goes live. The completion date of the site is when the client accepts the site as complete.

OTHER CHARGES: Unless otherwise noted or arranged, invoices for other services are due upon receipt.

LATE FEES AND SERVICE INTERRUPTIONS: A Late Fee of 1.5% per month ($1.50 minimum) will be added for accounts not paid within 10 days. If you cannot pay your bill, please contact us and make arrangements. We are glad to work out a payment plan with you. You'll avoid disconnection. At 30 days late, iBest will suspend all services associated with the account including email. To be reinstated, the entire past due amount and any incurred fees plus a $75 reconnection fee must be paid. iBest.net will not assist in moving domains or services for accounts that are in arrears. Accounts 60 days overdue will be deleted from our server and turned over for collection. In the event of collection, the client will be liable for costs of collection including attorney's fees, court costs, collection agency fees and internal costs of collection.

All credit card charges will be displayed on your card statements in the name of Solid Gold Country. By paying with a credit card, you understand this and will not dispute any charge from us just for the reason that you don't recognize the name.

Chargebacks initiated by the client without valid cause will incur a $50 handling fee unless the card company deems the chargeback to be appropriate. Not recognizing the name on the charge is not a valid reason to dispute the charge. Chargebacks by their very nature take a long time and are expensive for us to handle. We are charged a fee for chargebacks.

This policy is effective 05-Feb-2010 and is subject to change without notice. Please check this page from time to time for policy changes. The iBest.net tax id is 26-1189460.